Returns

Under UK law, you have the right to cancel your order within 14 days of receiving your goods.

To exercise this right, you must notify us in writing within 14 days of delivery.

 

Please email hello@crystallisuk.com

Your subject line must include:

Return Request – [Order Number]

Please include the following information in your email:

Full Name:

Full Address:

Order Number:

Item(s) you wish to return:

Reason for return:

 

• Items must be returned within 14 days of notifying us.

• Items must be unused and in their original condition.

• Customers are responsible for return shipping costs.

• We strongly recommend using a tracked service.

We are not responsible for items lost or damaged during return transit.

 

Refunds will be processed within 14 days of receiving the returned item.

Refunds will be issued to the original payment method.

We may reduce your refund if the item shows signs of use beyond what is necessary to inspect it.

 

If your item is faulty, damaged or incorrect, please contact us within 14 days of delivery.